Making sure you get the answers you need

Some employees hold onto information like it’s a state secret. But asking the right kinds of questions – not just the right questions – can help get it out.

And sometimes the best questions aren’t really questions. They’re commands in disguise.

Open-ended questions help

Open-ended questions tend to produce answers beyond “yes” and “no” and “I don’t know” They start with words like: [Read more…]