Ever witness an epic clash between two people you thought were both heroes and thought, This could all have been avoided if they would just listen to each other?
Forget the grappling hook – effective listening is one of the most important skills in the superhero manager’s tool belt. It might not help you scale walls, but it can stop two major enemies – conflict and confusion – before they have time to set in and wreak havoc on employees.
Here are a five ways you can improve your listening skills and stop misunderstandings before they snowball into the next Batman vs. Superman. [Read more…]